Questions from families

🔔 Is the Jingle Bell Pass really free?

Yes — genuinely free. No card, no trial countdown.

The Jingle Bell Pass costs nothing and includes:

• A handful of Santa's short stories to enjoy right away
• The advent calendar — a new frosted door to open every day in December, each with its own surprise
• The Christmas Eve Santa tracker, with the sleigh sweeping across the world map
• Your child's profile, so the app knows who it's talking to

It's Santa's way of welcoming your family in. If everyone loves it, the Season Passes below open up the longer bedtime stories and the personalized adventures your child stars in.

🛷 What does each Season Pass include?

Prices shown are U.S. prices. Your store always shows the real price in your own currency before you buy anything.

⭐ I have the Silver Bell Club — what does it cost to move up?

$9.99 (plus any tax). You never pay for the same thing twice.

If you already hold the Silver Bell Club at $14.99 and later decide you want personalized stories, the app offers you a discounted upgrade for $9.99 instead of the full $24.99 pass — your Silver Bell Club counts toward it. Either route costs the same in the end, so you are never penalized for starting small and growing into it. Open the app, tap through to the passes, and the upgrade is the option waiting for you.

🎁 Can I make more personalized stories?

Yes — $6.99 each, whenever you want one.

Once you've used the stories included with your pass, you can add more for $6.99 per story. Families with four children, cousins visiting for Christmas, or a child who simply wants to be in a second adventure — everyone can have their own. Each one is a one-time purchase, like everything else here.

🎅 Do you offer gift cards or gift codes?

Not yet — but it's on our list.

We don't have gift cards or gift codes today. We know a North Pole adventure would make a lovely present, and it's something we'd like to offer; for now, the app has to be bought from the account that will use it. If this is something you want, tell us — the families who write in are how we decide what to build next.

💳 I need a refund — or my child bought something without asking

Refunds go through Apple or Google, and access is adjusted automatically.

Because every purchase is made through the App Store or Google Play, they hold the payment — we never see or touch your card. That also means refunds are theirs to issue: use Report a Problem on your Apple receipt, or the Google Play refund form, and the store will walk you through it.

If a child made a purchase you didn't authorize, the same route applies, and both stores take that seriously. When a refund goes through, the pass simply steps back down on its own — you don't have to tell us. If you're not sure where to start, email us and we'll point you at the right form.

👧 How many children can I add?

Add as many children as you like. The storybook characters are what differ by pass.

Child profiles are free and unlimited — add every child in the house so each one gets their own stories and their own place in the app.

Turning a photo into an illustrated storybook character is the part that depends on your pass: the Silver Bell Club includes characters for up to two children, and Santa's Golden Sleigh Society brings the whole family to the North Pole — every child, cousins included.

⏳ How long does a personalized story take to make?

Usually about ten minutes — sometimes a little longer.

When you order a story, Santa's workshop illustrates your child into every scene and records the narration in Santa's voice. That takes a few minutes of real work, so it is not instant. You can close the app and come back; it keeps going without you, and it opens the moment it's ready. Our advice: order it in the afternoon, and it's waiting at bedtime.

🎨 The pictures don't look right — or that isn't my child

Tell us and we'll make it again. You won't pay twice.

Every story is illustrated fresh for your child, and once in a while a scene comes out wrong — the hair isn't right, a face looks off, or your child's character didn't make it into a picture the way it should have.

That's not something you should have to live with. Email support@beelinemicrosystems.com with your child's first name and the story's title, and we will re-make it properly at no cost. We would much rather fix it than have your family remember the one scene that was wrong.

One thing that is deliberate, so it doesn't come as a surprise: your child is drawn into the scenes they belong in, and scenes with no children in them — a snowy workshop, Santa's sleigh in flight — are left as the artist painted them.

📖 How will I know when new stories arrive?

Your phone will tell you — if you allow notifications.

New bedtime stories arrive twice a week from Thanksgiving right through to Christmas, and the advent calendar opens a new door every day in December. When something new lands, you'll get a notification — so long as you said yes when the app asked. If you tapped "don't allow" and have changed your mind, you can turn notifications back on for the app in your phone's Settings.

A personalized story you've ordered also opens by itself in the app as soon as it's finished.

💌 Can I share my pass? Can I share my child's story?

The pass belongs to your account — but the stories are made to be shared.

A Season Pass is tied to your own account and can't be shared between households. Your child's personalized story is a different matter: the app will turn it into a video you can send to anyone — a short teaser or the whole story — straight to grandparents, aunts, uncles, and the family group chat. Tap the share button on the story and the app does the rest.

✈️ Does it work without internet?

Download a story first and it plays anywhere — car, plane, cabin.

Stories can be downloaded inside the app for offline bedtime listening, so a long drive or a place with no signal is no obstacle. Downloading needs a connection, so grab the ones you want before you leave home. The full library of longer bedtime stories to download comes with the Silver Bell Club.

📚 Can my child read along?

Yes — tap CC in the player to turn on the words.

Every story is narrated aloud in Santa's warm voice, so a child who can't read yet needs nothing but a comfortable spot to listen. For children who are learning, tap the CC button in the player and the words appear on screen in time with Santa's narration — a read-along at bedtime, with the best possible reading partner.

🚪 Can we open the advent doors early?

No — one a day, and that is rather the point.

Each door unlocks on its own day in December and not a moment sooner, for everyone alike. The waiting is half the magic: one surprise a day, counting down together to the big night. Doors you've already opened stay open, so nothing is missed if you skip a bedtime.

🌍 Is it available in other languages?

English only for now.

Santa narrates in English today, and the app is in English throughout. He does work hard on names from every language, though — see the pronunciation help in your child's profile. More languages are something we'd love to do; if you'd use one, write and tell us which, as that's how we decide what comes next.

🔢 Why does the App Store say 12+ if this is for young children?

Because a parent runs the app — not because of anything in the stories.

The stories themselves are gentle, all-ages Christmas adventures written for young children at bedtime; Google Play rates the app Everyone.

Apple's rating reflects who operates the app rather than who enjoys it. This is a parent-directed app: you create the account, you provide your child's details and photo, and you make any purchases. Nothing is designed for a child to use unsupervised, so the store rates it for the grown-up holding the phone. There is nothing in the stories a young child shouldn't see or hear.

🎄 What happens after Christmas?

The stories you made are yours to keep and replay.

Your pass covers the Christmas 2026 season, and the personalized stories you create are yours — they stay in your library to watch again, and nothing you've made is ever taken away. Nothing renews and there's nothing to cancel, so when the decorations come down there is no unexpected charge waiting in January.

🛡️ What happens to my child's photo?

It's used once to draw their character, then permanently deleted.

We use the photo you provide exactly once, to create your child's illustrated storybook character. The moment you approve that character, the original photo is permanently deleted — and if you change your mind partway through, it's deleted then too. There are no ads in the app, we don't track your family, and nothing is ever sold. You can delete your account and everything in it whenever you like.

The full details are in our privacy policy, which is written for humans rather than lawyers.

🧝 Something isn't working. Who do I talk to?

Email us. A real person reads it.

Two quick things that fix most problems: make sure the app is up to date in your store, and if a purchase isn't showing, tap "Restore purchases" on the passes screen.

Anything else — or anything at all, really — write to support@beelinemicrosystems.com. Tell us what you were doing and what you saw, and your child's first name if it's about one of their stories. We'll get your North Pole experience back on track.

Refunds are handled by the store you bought from — Apple or Google — and we're glad to help you find the right form.